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KORA — Knowledge‑Oriented Resolution
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Altmayer KORA – Product
Altmayer Software (in formation) · As of: January 2026
Resolve incidents faster.
From scattered information to repeatable resolutions — on-prem troubleshooting & self-service for teams.
Core building blocks
- Structured cases: symptom, context, actions, outcome — traceable and reusable.
- Knowledge base: turn solved cases into searchable knowledge.
- Status & history: team handovers, comments, follow-up.
- Roles & permissions: Admin, IT, Key User, User — simple control.
- Attachments: upload/download, preview for images/PDF, Office download.
Local AI (optional)
- Similarity search: find related cases and reuse proven resolutions.
- Self-service: chat/assistant based on your own knowledge base (on-prem).
- Analysis assist: suggestions for causes/actions — supportive, not a black box.
PLS (Problem-Solution Story)
Currently, a PLS document can be attached per entry (checkbox + upload). A guided PLS workflow is planned for a later version.